Delivery & Returns

Your order will be processed within 48 hours of your order confirmation. Many of the products on our website are available for despatch within 48 hours although some may need to be outsourced from our suppliers. If you require your order for a specific date, please inform us of this at the time of ordering. With this in mind, we aim for the majority of our orders to reach our customers within 5-7 working days.

Ordering is done at the beginning of each week (Monday morning before 10am) , if your order comes through after this time it will not be possible to order until the following Monday except for emergency circumstances and depending on brand/supplier. If this happens we will email you to inform you.

If your order is out of stock with our supplier then we will email you with an expected date of delivery and you will be given the opportunity to leave the item on back order, cancel the order in part or in full or accept an alternative item.

If you have any queries about our delivery information, please do not hesitate to contact us.

UK Delivery

Your order will be despatched by Royal Mail 1st Class  Delivery (unless stated otherwise). Please make sure you arrange for your order to be delivered to an address where you know someone will be available to “sign for” the goods. If no-one is in to accept delivery, Royal Mail will generally leave a note requesting collection from the local Postal Sorting Office.

1st Class

2nd Class

£4.95

£3.95

Special Delivery

We are able offer Special Next Day Delivery for all in-stock items for UK Delivery. This service is only available for orders placed by phone to ensure stock availability. Special Next Day Delivery is charged from only £6.95, please call us for a quote. Call us on 01480 477212 to use this service.

Click & Collect

If you live locally, you can request our ‘Click & Collect’ service. This option saves you the cost of postage on your order if you are able to collect your order from our shop. You will receive an email confirming when your order is ready for collection. Payment will be taken when you place your order. Your order will be reserved in store for 7 working days after your email confirmation for collection.

Europe Deliveries

For deliveries outside of the UK, orders will be sent by Airmail and will take approximately 5-10 working days from confirmation of despatch. Please ensure you select the appropriate delivery destination to ensure you are charged the correct postage.

Order Value

Postage

£0.01-20.00

£6.95

£20.01-£50.00

£9.95

£50.01+

£17.95

Worldwide Orders

For deliveries outside of Europe, orders will be sent by Airmail and will take approximately 5-10 working days from confirmation of despatch.  Please ensure you select the appropriate delivery destination to ensure you are charged the correct postage.

Order Value

Postage

£0.01-20.00

£8.95

£20.01-£50.00

£17.95

£50.01+

£28.95

My order hasn’t arrived

If your order has not arrived within 15 working days after the expected date of delivery, we would ask that you contact us so that we can process a non-delivery complaint with Royal Mail.  Unfortunately, Royal Mail’s policy states that they will not consider an item as lost until 15 working days from the expected date of delivery, has lapsed.  We cannot accept liability for late receipt of goods due to delays from manufacturers or shipping companies and thus no refunds will be made for late deliveries.